Frequently Asked Questions
Have questions? You’re in the right place. Here you’ll find clear answers to the most common inquiries about our products, ordering, shipping, and more. Let’s make your shopping experience seamless.
Account & Profile Settings
Can I place an order without creating an account?
To complete a purchase, you’ll need to sign up for an account first. Guest checkout is currently not supported on our website.
How do I update my account information?
Simply sign in to your account dashboard, where you can manage your personal info, change your billing or shipping address, and reset your password if needed.
I forgot my password. What should I do?
Go to the login page and click on “Forgot password.” You’ll receive instructions by email to help you set a new one.
Do you have any loyalty programs or gift cards available?
At this time, we don’t offer rewards programs or gift certificates. However, we’re always exploring new features. Feel free to check back for future updates.
Shopping & Product Information
Where can I find more information about a product?
Each product page includes detailed specifications based on the manufacturer's data. If you still have questions, feel free to reach out to us through the Contact Us page. We're happy to help.
Is it possible to order an item that’s currently out of stock?
If an item is temporarily unavailable, it may be restocked soon. We recommend checking back later or contacting us for the latest updates. Please note that discontinued products will no longer be offered.
Do you support bulk purchases?
Yes, we welcome bulk orders from both individual and business customers. For personalized assistance and pricing, please reach out to us through the Contact Us page.
Can I request upgrades or customizations?
At this time, we do not offer custom configurations or upgrade services. However, we’re actively exploring ways to support these options in the future. Stay tuned for updates.
Ordering & Changes
Can I cancel my order?
You may cancel an order at any time before it ships by visiting your Order History page and selecting the Cancel items option. Once submitted, your request will be reviewed by our team. For changes such as updating your shipping address, please contact us directly.
Can I make changes after placing my order?
Once your order has been submitted, changes to the items or shipping address cannot be made. If your order has not yet shipped, you may cancel it through your Order History and place a new one with the updated information. For further support, feel free to reach out via our Contact Us page.
I submitted the wrong shipping address. What are my options?
If your order hasn’t shipped yet, and you’re within the cancellation window, you can cancel the order directly from your Order History and place a new one with the correct address. For additional help, please don’t hesitate to contact us through our Contact Us page.
I haven’t received my order confirmation. What should I do?
Please check your spam or junk folder, as confirmation emails may be filtered. If you still don’t see it, feel free to reach out to us via our Contact Us page so we can verify your order status.
How can I check the status of my order?
Simply log in to your account and navigate to the Order History page to view real-time updates on your order status, tracking information, and shipping progress.
Payment & Receipts
What payment methods are available?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. You can also check out securely using PayPal and Amazon Pay.
Where can I find my order receipt?
A digital receipt will be sent to your email after your order is confirmed. You can also log in to your account and access it anytime from the Order History page.
Shipping & Delivery
Are there any shipping limitations?
Currently, we only ship to addresses within the contiguous United States. We do not support international or overseas deliveries at this time.
Do you offer international shipping?
At this time, we do not ship internationally. Our delivery service is limited to addresses within the contiguous United States.
Do you ship to P.O. Boxes?
Yes, we can ship to P.O. Boxes. However, these orders must be sent via USPS and may take longer to arrive compared to deliveries to physical addresses. For faster delivery, we recommend providing a standard street address whenever possible.
When will my order be shipped?
Orders are usually processed within 1 to 2 business days. Most orders placed during business hours will ship the same day or the following business day, depending on product availability and processing time.
Can I change or upgrade the shipping method after placing my order?
Expedited shipping is not available as a selectable option at checkout. If you require faster delivery, please contact us immediately after placing your order. We’ll evaluate the request and assist if the order hasn’t yet shipped.
Can I ship my order to a different address than my billing address?
Yes, you can. During checkout, simply enter your preferred shipping address. It does not need to match your billing address.
What are the delivery charges?
Standard ground shipping is free for all orders within the contiguous United States. If you need expedited delivery, please contact us after placing your order. We’ll provide available shipping upgrade options along with the corresponding costs based on your location.
When can I expect my order to arrive?
Most orders ship within 1–2 business days after payment confirmation. Once shipped, standard delivery typically takes 2 to 7 business days, depending on your location and carrier. If you require faster delivery, please contact us after placing your order to explore expedited options.
How do I track my shipment?
You can view your tracking number by logging into your account and visiting the “Order History” page. To check delivery progress, please enter the tracking number on the carrier’s official website.
What should I do if I missed my delivery?
If you missed a delivery attempt, please contact the shipping carrier directly using your tracking number. They will provide instructions for rescheduling or retrieving your package.
My package was damaged on arrival. What should I do?
If your package appears damaged upon delivery, please report the issue directly to the shipping carrier using your tracking number. Then, contact us through the Contact Us page so we can assist you further.
I received the wrong item. What should I do?
First, confirm that the package was delivered to you by checking the tracking number and shipping label. If the package is not yours, please contact the carrier. If the order is yours but contains the wrong item, please reach out to us via the Contact Us page so we can assist you.
Returns & Refunds
Can I return an item I purchased?
Yes, returns are accepted within 30 days of delivery. Items must be in their original condition, with all packaging, accessories, and documentation intact. All returns must be authorized in advance. Please contact us to request a return label. Unauthorized returns or packages shipped without an official Smartisan Tech return label will not be accepted. Please note that if returned items are incomplete, show signs of use, or are missing original packaging, a restocking fee may apply and be deducted from your refund.
What steps do I need to take to return a product?
To begin a return, please contact our customer service team to request a return label. All returns must be pre-approved, and only packages shipped using an official Smartisan Tech return label will be accepted. Once your request is approved, follow the return instructions provided. Carefully repackage the item in its original condition along with a copy of your invoice, attach the return label, and drop the package off with the designated carrier.
How can I receive an official return label?
All returns must be authorized in advance. If your return is approved, our customer service team will provide you with an official Smartisan Tech prepaid return label. To ensure proper processing, only returns shipped with this label will be accepted. We do not support returns shipped using other methods or labels.
Can I exchange an item for a different one?
At this time, we do not support direct product exchanges. If you wish to receive a different item, please initiate a return for the original product and place a new order separately.
Can I return products purchased from another store?
Items purchased outside of Smartisan Tech must be returned to the original retailer. We are only able to process returns for orders placed directly through our website. If we receive a return for an item not sold by us, it will not be eligible for a refund and may be returned to the sender at their expense.
Where will my refund be issued?
All refunds are issued to the original payment method used at checkout.
How long does it take for a refund to appear?
Refunds are typically processed within 10 business days after we receive your return. However, depending on your payment provider, it may take additional time, up to 30 business days, for the funds to reflect in your account. We appreciate your patience during this process.
Warranty & Support
What kind of warranty is included with my purchase?
Most products we sell are covered by a standard one-year limited manufacturer warranty, beginning from the product’s original release date.
Is it possible to extend my product’s warranty?
At this time, Smartisan Tech does not offer in-house warranty extension plans. However, many manufacturers provide extended coverage options that can be purchased separately. If you're interested in additional protection, we recommend contacting the manufacturer directly to explore available plans, pricing, and eligibility.
Still Need Help?
Who should I contact if I’m having trouble with a product or software?
For technical issues related to hardware or software, we recommend reaching out to the manufacturer’s support team for the most accurate assistance. If your product is no longer under warranty or you're unsure how to proceed, feel free to contact us through the Contact Us page. We’ll do our best to guide you.